The free service behind the “paid” efforts from AWING

Today, Vietnam is a country with the world's top quality Wi-Fi system, loved and widely used everywhere. However, back in 2017, the quality of Wi-Fi seemed to be very bad and made customers afraid to use it.

Why was there such a breakthrough? It was precisely because of the customers' support, along with AWING's technological innovation and the lucky opportunity when successfully applying the sharing economy model.

Building a high-quality Wi-Fi system is difficult and costly, because:

The investment & operating costs are high due to having to build a network spread across many locations across the country
Free service comes with a requirement for high-quality experience
Operation is difficult and complicated without a solid, tech-savvy team

There, the venue owners (which we call “Partners” are restaurants, shopping malls, airports, etc.) that will invest in high-quality Wi-Fi systems and join the AWING platform to create a large advertising network. Therefore, there is an opportunity to be sponsored by brands, AWING shares this revenue with partners, to continue to reinvest and upgrade services.

Problems customers often encounter when connecting to free Wi-Fi

In fact, free Wi-Fi on the AWING network is always of high quality and meets customers' needs. However, that has also formed a habit of a perfect service experience, leading us to be a bit harsh when encountering a few small problems. Specifically as follows:

Internet connection is unstable: Due to a cable break that lasted for many hours, the network connection was interrupted.
Device overload: When too many devices are connected at the same time, the Internet speed may be reduced due to the Wi-Fi system being overloaded. This can also happen sometimes when customers use mobile networks, specifically the network quality can decrease from 5G, 4G to 3G, E.
Network not designed for businesses: The standard Wi-Fi network system that partners on AWING's network are not designed to serve some specific tasks of businesses such as supporting VPN virtual private networks, remote internal networks.... Therefore, if you encounter this situation, please sympathize and use another device to access.
Special software: Many computers have installed special features that do not support standard protocols of the public Internet, so when connecting to free Wi-Fi, they encounter some unexpected problems.

However, we (AWING and partners) are always confident in our commitment to have, are and will support to fix all problems and promptly answer questions to customers. We hope that this article will be widely shared by readers to help customers feel secure when using public Internet services.

We sincerely thank customers for their understanding and patience during the use of the service.

AWING'S EFFORT TO DELIVER HIGH-QUALITY FREE WI-FI EXPERIENCE TO MILLIONS OF USERS